深圳·福田区
职位详情
教培服务经理 JD
中文岗位职责：
1. 设立并落实教学服务流程与规范，持续提升客户满意度。
2. 统管学员日常管理，跟踪学习进展，妥善处理反馈与投诉事项。
3. 联动教师及销售团队，确保教学工作有序高效推进。
4. 梳理分析服务相关数据，改进服务策略，完成续费与推荐目标。
5. 策划实施学员互动活动，强化品牌认同与用户粘性。
中文任职要求：
1. 本科及以上学历，教育学、管理学等相关专业优先考虑。
2. 具备2年以上教育培训领域客户服务或团队管理经验。
3. 拥有良好的沟通协作、问题应对及团队领导能力。
4. 了解教培机构运作机制，具备客户运营意识与实践经验。
5. 工作认真细致，情绪稳定抗压，对教育事业有高度热忱。
English Job Responsibilities:
1. Establish and enforce teaching service procedures and standards to enhance customer satisfaction.
2. Manage student administration, monitor academic progress, and address feedback and complaints.
3. Collaborate with instructors and sales teams to ensure seamless delivery of educational programs.
4. Evaluate service performance data, refine service strategies, and meet retention and referral targets.
5. Design and execute student engagement activities to strengthen brand affinity.
English Qualifications:
1. Bachelor’s degree or higher, preferably in education or management disciplines.
2. Minimum of 2 years’ experience in customer service or management within the education and training sector.
3. Strong communication, coordination, problem-solving, and team leadership capabilities.
4. Knowledgeable about training industry operations, with a customer-centric operational mindset.
5. Detail-oriented, patient, resilient under pressure, and passionate about education.
中文岗位职责：
1. 设立并落实教学服务流程与规范，持续提升客户满意度。
2. 统管学员日常管理，跟踪学习进展，妥善处理反馈与投诉事项。
3. 联动教师及销售团队，确保教学工作有序高效推进。
4. 梳理分析服务相关数据，改进服务策略，完成续费与推荐目标。
5. 策划实施学员互动活动，强化品牌认同与用户粘性。
中文任职要求：
1. 本科及以上学历，教育学、管理学等相关专业优先考虑。
2. 具备2年以上教育培训领域客户服务或团队管理经验。
3. 拥有良好的沟通协作、问题应对及团队领导能力。
4. 了解教培机构运作机制，具备客户运营意识与实践经验。
5. 工作认真细致，情绪稳定抗压，对教育事业有高度热忱。
English Job Responsibilities:
1. Establish and enforce teaching service procedures and standards to enhance customer satisfaction.
2. Manage student administration, monitor academic progress, and address feedback and complaints.
3. Collaborate with instructors and sales teams to ensure seamless delivery of educational programs.
4. Evaluate service performance data, refine service strategies, and meet retention and referral targets.
5. Design and execute student engagement activities to strengthen brand affinity.
English Qualifications:
1. Bachelor’s degree or higher, preferably in education or management disciplines.
2. Minimum of 2 years’ experience in customer service or management within the education and training sector.
3. Strong communication, coordination, problem-solving, and team leadership capabilities.
4. Knowledgeable about training industry operations, with a customer-centric operational mindset.
5. Detail-oriented, patient, resilient under pressure, and passionate about education.
2025-12-16 17:22
IP属地：广东深圳
职位福利
本科1-3年大型教育机构经验中学生教育工作经验培训机构线下教育学前儿童/小学生
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3-5千/月
教务管理经验不限学历不限培训机构中学生学前儿童/小学生大型教育机构经验排课系统经验教育工作经验教育学相关专业熟练使用办公软件线下教育
深圳 福田区 中心区
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