深圳·盐田区
职位详情
1. 建立并落实教学服务流程与规范，持续提升客户满意度。
2. 统筹管理学员事务，跟踪学习进展，妥善处理反馈与投诉。
3. 联动教师及销售团队，确保教学工作有序开展。
4. 评估服务数据，改进服务策略，推动续费与推荐目标达成。
5. 策划实施学员活动，提升品牌认同感与用户粘性。
中文任职要求：
1. 本科及以上学历，教育或管理相关专业优先考虑。
2. 具备2年以上教育培训行业客户服务或管理经验。
3. 拥有良好的沟通协调、问题应对及团队协作能力。
4. 熟悉教培机构运营机制，具备客户运营意识。
5. 工作认真细致，抗压性强，对教育事业有热情。
English Job Responsibilities:
1. Establish and execute teaching service procedures and standards to enhance customer satisfaction.
2. Manage student affairs, monitor academic progress, and address feedback and complaints effectively.
3. Collaborate with teaching and sales teams to ensure seamless delivery of educational programs.
4. Evaluate service performance data, refine service strategies, and meet renewal and referral targets.
5. Design and implement student engagement activities to strengthen brand loyalty.
English Qualifications:
1. Bachelor's degree or higher, preferably in education or management-related field.
2. Minimum of 2 years’ experience in service or management roles within the education and training sector.
3. Strong communication, coordination, problem-solving, and team collaboration abilities.
4. Knowledgeable about education industry operations, with a customer-centric mindset.
5. Detail-oriented, patient, resilient under pressure, and passionate about education.
2. 统筹管理学员事务，跟踪学习进展，妥善处理反馈与投诉。
3. 联动教师及销售团队，确保教学工作有序开展。
4. 评估服务数据，改进服务策略，推动续费与推荐目标达成。
5. 策划实施学员活动，提升品牌认同感与用户粘性。
中文任职要求：
1. 本科及以上学历，教育或管理相关专业优先考虑。
2. 具备2年以上教育培训行业客户服务或管理经验。
3. 拥有良好的沟通协调、问题应对及团队协作能力。
4. 熟悉教培机构运营机制，具备客户运营意识。
5. 工作认真细致，抗压性强，对教育事业有热情。
English Job Responsibilities:
1. Establish and execute teaching service procedures and standards to enhance customer satisfaction.
2. Manage student affairs, monitor academic progress, and address feedback and complaints effectively.
3. Collaborate with teaching and sales teams to ensure seamless delivery of educational programs.
4. Evaluate service performance data, refine service strategies, and meet renewal and referral targets.
5. Design and implement student engagement activities to strengthen brand loyalty.
English Qualifications:
1. Bachelor's degree or higher, preferably in education or management-related field.
2. Minimum of 2 years’ experience in service or management roles within the education and training sector.
3. Strong communication, coordination, problem-solving, and team collaboration abilities.
4. Knowledgeable about education industry operations, with a customer-centric mindset.
5. Detail-oriented, patient, resilient under pressure, and passionate about education.
2025-12-15 03:15
IP属地：广东深圳
职位福利
本科3-5年
上海英孚教育培训有限公司
未融资 · 10000人以上
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